hmda

    hospitality market development

 

 

 

 

 

 

 

 

 

 

                                                                             

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

quality  -  personalisation  -  inspiration  -  well-being  -  satisfaction  -  performance  -  profit  -  sustainability

 

your consulting partner  in  brussels  and  europe   

 luxury  | tourism |  hospitality  |  hotels  |   spas  |   restaurants 

 

© hmda.be  -  2011

 

 hmda

 hospitality market development
Welcome   Profile   Solutions   Contact   Studies
Welcome   Profile   Solutions   Contact   Studies

 

"Much more than structure, highly visible staff

 is the key to guest loyalty and profit"

 Eric Dubreuil

 Business strategist and communication advisor

  (*) Elegant selling for luxury hospitality

 

 

Optimize your revenue

§         Elegant selling (*) - upselling techniques

§         Wake up ALL your "sales" forces

§         Marketing with social media

 

Revive your guests’ satisfaction and loyalty

§         Understand the human dimension of your guests

§         Use of social media: guest dissatisfaction=opportunity

§         Quality management, audits and mystery shopping

 

Rethink your organization to enhance profit

§         Operational and structural review 

§         Cost analysis

§         Payroll monitoring

 

Introduce or improve sustainability 

§         Create and develop diversity

§         Improve employees’ satisfaction and reduce turn-over

§         Strengthen environmental awareness

 

Discover and create new opportunities      

§         Interim Management

§         Market and feasibility studies, business plans

§         Strategic partnerships